Shipping policy
Shipping Policy
At Pozzole Meole, we aim to deliver your order as quickly and safely as possible.
Processing Times
All orders are processed within 1–3 business days.
You will receive a confirmation email with tracking details once your order has shipped.
Shipping Times
Australia
We ship from both Australian warehouses and international partner warehouses depending on stock availability.
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Australian Warehouse: 2–6 business days
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International Express Air Shipping: 4–12 business days
We do not use sea freight or slow economy shipping.
International Shipping
We offer international express air shipping to most countries:
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Express International: 4–12 business days
Shipping times may vary depending on customs and local postal services.
Tracking
All orders include tracking numbers. Tracking may take 24–72 hours to update after dispatch.
Shipping Fees
Shipping fees are calculated at checkout and vary depending on your location and order size.
Lost or Delayed Packages
If your package is delayed or appears lost:
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Contact us at daniel@pozzolemeole.com
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We will investigate with the carrier
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If confirmed lost, we will send a replacement or issue a refund
Wrong Address Disclaimer
Please ensure your address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Customs & Import Fees
International customers are responsible for any customs or import fees.